Returns and complaints
Complaint & Warranty Procedure
- A valid proof of purchase and a correctly completed complaint form (PDF or XLS) are required to initiate a claim.
- The warranty period depends on the product category and is calculated from the date of invoice issued by TOPTEL.PL Wołkowicz Sp.k.
- The cost of shipping the claimed product to our warehouse is covered by the buyer.
- Complaints are processed within 14 days from the date of receiving a complete submission.
- If the product is still available, it will be replaced with the same model. If discontinued, an alternative solution will be proposed.
- Original branded accessories should be claimed directly through authorized service centers.
- The following are not covered by warranty:
- mechanical damage caused by improper use,
- liquid damage,
- natural wear and tear.
- Incorrectly ordered products (e.g., wrong color or model) are not eligible for complaint.
- A detailed description of the defect must be attached.
- Incomplete documentation may result in rejection of the claim.
E-mail: reklamacje@toptel.pl
Return Address:
TOPTEL.PL Wołkowicz Sp.k.
ul. Niepokalanej Panny Marii 111b
31-589 Kraków
Poland
Complaint Forms:
Download complaint form (PDF)
Download complaint form (XLS)
Warranty Periods
| Product Category | Warranty Period (Months) |
|---|---|
| Adapters | 6 |
| Batteries & Power Supply | 12 |
| Electronics other | 9 |
| Cases & Covers | 12 |
| Gadgets & Innovations | 6 |
| Screen Protectors & Protective Films | 12 |
| Cables | 12 |
| Chargers & Charging Stations | 12 |
| Memory & Data Storage | 24 |
| Power Banks | 12 |
| GSM Service & Chemicals | 6 |
| Headphones & Microphones | 12 |
| Licensed Brand Accessories (Guess, Karl Lagerfeld, Ferrari, BMW, Mercedes) | 9 |
| Spigen Accessories | 3 |
| Maxcom Phones | Manufacturer Warranty |
| Mounts & Stands | 12 |
| LCD Displays | 6 |
